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Advisory

Decision quality in the boardroom

6 min readHGA

Good outcomes are not always the result of good decisions. A practical view on improving the quality of the decision itself.

Outcomes are shaped by many factors outside a board's control, which makes them an unreliable guide to decision quality. A better focus is the process: how the question was framed, what evidence was considered, and which alternatives were tested.

Boards that make consistently sound decisions tend to share several habits. They separate the framing of a question from the choice of an answer. They ask for the strongest case against a proposal. And they record the reasoning behind significant decisions so that it can be reviewed later.

None of this requires additional bureaucracy. It requires clarity about what the board is deciding, what it needs to know, and who is accountable for what follows.

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